General Policies
We are members of and subscribe to the regulations and code of conduct of the Health Professions Council of SA, the SA Society of Anaesthesiologists ( SASA) and their subsidiary, the Private Practice Business Unit ( PPBU).
Billing at Stirling Anaesthesia Services
- At our practice, your safety and care come first. To keep billing simple and efficient, we don’t bill in-house. Instead, we partner with vetted medical billing companies that specialise in claims and account management and comply with POPIA Protection of Personal Information Act, 2013 (Act No. 4 of 2013) and healthcare regulations.
- Why we use billing partners
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• Accurate, efficient processing of medical aid claims
• Clear, itemised statements and dedicated billing support
• Allows our team to focus fully on your care
- What you can expect
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• Invoices/correspondence may come directly from one of our trusted billing companies.
• They will submit claims to your medical aid and follow up as needed.
• If any co-payments or balances are due, they’ll contact you with the details.
- Questions about your account?
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Please contact the billing company named on your invoice for any queries.
- We’re committed to transparent, hassle-free billing—so you can focus on your recovery.
Billing Policies
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Your anaesthetic account is rendered completely separate from the hospital and your surgeon's account and remains your responsibility.
All billing is done in accordance with the South African Society of Anaesthesiologists Private Practice and Coding Guidelines of 2021.
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Your account is a summation of the following:
Pre-operative consultation and risk assessment
Procedure fee
Time-based anaesthetic fee
Other additional fees related to risks and anaesthetic procedures
Our tariffs and rates are based on our training, expertise, experience and practice costs.
We are contracted in with Discovery & GEMS medical aid.
Each associate has their own payment arrangements with some of the healthcare funders. If you are a member of one of these medical aids, there may be no co-payment payable. If you are not a member of these medical aids and your condition is not listed as a PMB (“prescribed minimum benefit”), then a co-payment on your account is likely. This is dependant on your plan option and fund rules with regard to certain procedures, which may be limited or excluded, and still lead to a co-payment. Please contact us if further information is needed.
For a more detailed explanation of the billing policy, please contact the relavant doctor's agency.
Currently we use 300% of the Discovery Health Rate (DHR) as our benchmark. We reserve the right to give a discount to both insured and private patients which allows for contracted rates in addition to private rates.
POPI Compliance
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Understanding the POPI Act and Your Information.
What is the POPI Act?
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The Protection of Personal Information Act (often called the POPI Act or POPIA) is a South African law that safeguards your personal data. It sets clear rules for how information is collected, used, stored, and shared to protect your privacy.
These rules apply to all organisations, including healthcare providers like our anaesthetic practice.
- How does the POPI Act protect you?
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You have the right to:
Transparency: Know why your information is needed and how it will be used.
Consent: Have your information processed with your permission, except in specific legal or medical circumstances.
Access: Request a copy of the information we hold about you.
Confidentiality: Expect your personal and medical details to be kept secure and private.
Correction: Ask us to update or correct any inaccurate or outdated information.
- What information do we collect?
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To provide safe, effective anaesthetic care, we may collect:
• Personal details (e.g., name, ID number, contact information)
• Medical history and current health information
• Medical aid details or other billing/financial information
- How do we use your information?
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We use your information to:
• Deliver appropriate anaesthetic care for your procedure
• Communicate with your medical aid/insurer for billing purposes
• Meet legal and regulatory requirements
- Our commitment to POPI compliance
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We handle your information with the highest level of care:
• Your data is stored securely
• Only authorised staff can access it
• We do not share your information unless it is necessary for your care or required by law
- Your role as a patient
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You can help us stay compliant by:
• Providing accurate, up-to-date information
• Letting us know if you have questions or concerns about how your information is handled
- Our practice is fully POPI-compliant to protect the confidentiality and safety of your personal information.
Contact Details For Accounts
- Each doctor in our practice invoices independently at their own tariff.
- For a cost estimate for your scheduled procedure, please contact:
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Drs Mathew, Beck, Toy, Wesson contact Medx @ 0212053555
Dr Mngoma contact Elsolve @ 0768335940
Dr Parker contact Catherine Parker @ 0847777637, drcraigparker@gmail.com